OUR POLICY
Placing an Order
To shop, add the items you'd like to your cart and go to checkout, where you'll enter your shipping and payment details. Before you place your order, you'll be able to review everything and fix any mistakes.
Your Information
Please make sure your name, email and shipping address are correct and up to date. We ship to the address you give us, so we can't be responsible for errors in the address, products or quantities entered at checkout.
When Your Order Is Confirmed
Your order is confirmed once your payment has been processed. Prices and promotions on our site aren't final until your order is confirmed.
Changes and Cancellations
Because we begin preparing orders right away, we're unable to change or cancel an order once it's been placed.
Returns
Every Roland Park Soap product is handmade in small batches, so we're unable to accept returns, except for items that arrive damaged or defective as described below.
Damaged or Defective Items
If something in your order arrives damaged or defective, please email us at [your email] within 48 hours of delivery or pickup, and include a photo of the item. We may ask to inspect the item, and we'll check whether the damage happened during shipping. Once we've confirmed the problem, we'll let you know how to return the item, and we'll send a replacement after we receive it or after we've agreed on another arrangement. Please don't send any item back without contacting us first.
Limits on Our Responsibility
If an item arrives damaged or defective, a replacement is the remedy we offer. Roland Park Soap isn't responsible for any other losses or costs related to your purchase. Any claim about an order must be made within 30 days of delivery or pickup.
Shipping section (where we ship, how quickly orders go out, how shipping is charged).